Solution Support

Enhance the value of your IFS investment with bespoke support from people with extensive real-world IFS ERP experience. Muzulu’s ongoing support offerings are flexible and scalable to ensure the right fit for your needs today and as your digital transformation progresses.

Through taking care of day-to-day maintenance and business improvement tasks, Muzulu helps you win back time to focus on strategic work and use your IT budget more effectively.

Build a bespoke support solution from the 4 service areas below.

  • Solution Architects

    Maximise the value of your investment in IFS with periodic solution reviews and Business Process improvement.

    • Periodic solution reviews and optimisations
    • Business Process Improvement
    • Technical solution review and management
    • Access Security and Segregation-of-Duties (SoD) review
  • Functional Support

    Increase efficiency by adopting best practice, leveraging Muzulu’s broad and deep functional knowledge.

    • Finance
    • Supply Chain
    • Service and Maintenance
    • CRM and Sales
    • Engineering
    • Projects
    • HR
    • Quality Assurance
    • Document Management
  • Technical Support

    Save time with fast resolution of queries and requests and reduce costs with cost effective access to a broad range of technical skills.

    • User / Security /SoD Admin
    • Report Development
    • CRIMs Development
    • Data Migration
    • 3rd Party System Integrations
    • IFS Add-on development
  • Systems Support

    Simplify support processes with one partner for all support queries – Database, Middleware and Application. Increase uptime and system performance with proactive system monitoring.

    • Oracle DBAs
    • IFS System Installation
    • IFS Patch Deployment
    • IFS Incident Management
    • System Monitoring
    • Performance Tuning
    • IFS Upgrades